Privacy Policy of Lady Driver Smart Transportation Company
Welcome to “Lady Driver Transportation,” where we prioritize the safety, comfort, and privacy of women at the highest level. This privacy policy governs how we collect, use, and protect the personal information of our users in accordance with Egyptian laws and regulations. We are committed to providing a secure and reliable service for all our users.
The company’s services form a technology platform that enables users of mobile applications or websites provided as part of Lady Driver’s services to arrange and schedule transportation and/or logistics services with independent third-party providers of such services, including independent transportation and logistics service providers under agreement with the company. The services are provided for your personal, non-commercial use only, unless otherwise agreed in a separate written agreement. You acknowledge that the company does not provide transportation or logistics services or operate as a transportation company. All services are provided by independent contractors who are not employees of the company or any of its affiliates.
Company Information
Trade Name: Lady Driver for Smart Transportation
Commercial Registration Number: 243941
Headquarters: Cairo, Egypt
1. Information We Collect
A. Personal Information
When registering or using our services, we may collect the following information to ensure a smooth and secure experience:
Full Name
Phone Number
Email Address
Home Address or Preferred Pickup Points
Payment and Billing Information (if necessary)
ID or Driver’s License Photo (for drivers)
B. Technical Information
We collect certain technical data when using the app or website, such as:
Geolocation data for accurate service and better user experience
Device type and operating system for platform compatibility
IP address for improved security and suspicious activity detection
Cookies and tracking technologies to analyze performance and improve service
2. How We Use the Information
The information we collect is used for the following purposes:
To provide safe and efficient transportation services
To personalize the user experience based on past preferences
To securely process payments and issue invoices
To send trip notifications, promotional offers, and updates
To comply with Egyptian legal and regulatory requirements
To enhance security and monitor any illegal or suspicious activity
3. Sharing Information with Third Parties
We do not sell or rent your data to any third party. However, some data may be shared in specific cases:
Service Providers: Such as payment gateways or cloud services to ensure a smooth and secure experience
Legal Compliance: If required by Egyptian law or upon request by competent authorities
Emergencies: To protect the safety of users or the public in urgent cases
4. Data Security
We take your data security very seriously and implement strict measures, including:
Encrypting sensitive data to prevent unauthorized access
Using modern security protocols during data transmission and storage
Restricting data access to authorized personnel only
Deploying intrusion detection systems to prevent security breaches
Conducting regular security audits to detect and fix vulnerabilities
Using two-factor authentication (2FA) for secure login
Keeping activity logs to monitor unauthorized access attempts
Training employees on privacy and security best practices
5. User Rights
As a user of Lady Driver, you have the right to:
Access Your Data: Request a copy of your stored personal information
Correct Your Information: Update or correct inaccurate data
Request Deletion: Ask for your data to be deleted, subject to legal obligations
Withdraw Consent: Opt-out of data usage anytime via account settings
Object to Processing: Refuse the use of your data for specific purposes (e.g., marketing)
Restrict Processing: Request data processing restrictions in specific cases
Data Portability: Request your data to be transferred to another service, if technically possible
6. Account Suspension and Deletion
Lady Driver reserves the right to suspend or delete any user account in the following cases:
Violating Egyptian laws and regulations
Breaching company policies or terms of use
Using the service in a manner that compromises user safety
Providing false or misleading information
Committing any illegal or abusive act against drivers or other users
Abusing the service (e.g., fake bookings or frequent unjustified cancellations)
Exploiting the platform for fraudulent or criminal activities
Sharing or posting inappropriate or offensive content via the app
Users will be notified of the action taken against them with reasons provided when necessary. They may appeal in some cases according to company policy.
7. Commissions and Financial Penalties
The company reserves the right to adjust driver commission fees based on economic conditions and operational needs to maintain high-quality service.
Financial penalties may be imposed on drivers for:
Insulting customers in any way
Discriminating based on race, gender, or ethnicity
Engaging in conduct that violates professional standards or damages the company’s reputation
If a customer misuses the app or commits a legal violation (e.g., verbal or physical harassment or abuse), the company reserves the right to take appropriate legal action, including prosecution under Egyptian law.
8. Minimum Age
The minimum age to use Lady Driver’s services is 18 years.
Minors are not allowed to use the service unless accompanied by a responsible adult.
9. Protection of Children and Minors’ Data
At Lady Driver, we place great importance on protecting the privacy of children and minors under the age of 18. We do not collect or process personal data from children without explicit consent from a parent or legal guardian, in accordance with Egyptian law.
If we discover that any child’s data has been collected without the necessary consent, we will take immediate steps to delete it. We encourage parents to monitor their children’s online activity and contact us with any questions or concerns.
For more information about our handling of minors’ data or to request deletion of unintended data, please contact us through official support channels.
10. Privacy Policy Updates
We may update this privacy policy from time to time in response to legal or operational changes, including:
Data Collection Updates: Adding new data types to improve user experience
Changes in Data Sharing: Expanding partnerships with service providers
Security & Compliance Revisions: Applying new standards or changes in applicable law
How users will be notified:
Notifications will be sent via email and app for any major updates
Updates will include the effective date and a summary of changes
Continuing to use the service after updates means you accept the revised policies
🛡 Anti-Discrimination & Exploitation Policy – Lady Driver
At Lady Driver, we believe that dignity, justice, and equality are fundamental values that cannot be compromised. Driven by our vision to empower women and provide a safe and respectful environment for them, we are committed to combating all forms of discrimination, racism, and exploitation within our platform.
🚫 Zero Tolerance for Discrimination
Lady Driver strongly condemns all forms of discrimination based on race, color, nationality, religion, social background, economic status, gender, or personal orientation.
We do not tolerate under any circumstances the presence, promotion, or justification of such actions within the app or between its users.
❌ No Room for Racism or Gender Bias
We believe that racism and gender bias undermine human dignity and contradict our core principles.
Therefore, any racist or gender-biased behavior, whether from a captain or a rider, is considered a serious violation of our platform’s terms of use and will result in immediate and permanent suspension of the violating account without prior warning.
🗣🚫 Complete Rejection of Sexual Harassment
We are committed to providing a platform free from any form of sexual harassment, whether verbal, physical, or visual.
Any behavior that includes inappropriate comments, sexual insinuations, or unwelcome advances will be considered a severe violation and will lead to immediate and permanent banning of the offending user, along with legal action if necessary.
🧒🚫 Protection Against Exploitation
Lady Driver absolutely rejects the exploitation of any individual, particularly children, whether directly or indirectly, under any circumstance.
We are committed to reporting any suspected cases to the relevant authorities and encourage our users to immediately report any inappropriate or suspicious behavior.
🚺 A Platform for Women, Not Against Men
While Lady Driver is exclusively designed for women drivers and riders, this does not constitute any form of racial or gender bias against men.
This is a decision made with the intention of protecting women and providing them with a safe, comfortable, and private travel environment, especially given the challenges they may face in public spaces.
💜 Towards Empowering Women and Respecting All
Lady Driver was established to empower women economically and socially, granting them the opportunity to enter the workforce independently and safely.
At the same time, we hold the values of mutual respect and universal humanity in high regard and believe that no community can progress unless the dignity of every individual is upheld, free from discrimination or exclusion of any kind.
11. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us via:
Email: [email protected]
Phone: 01100362888/01154695582
Address: Cairo, Egypt
Website: Lady-driver.com
At Lady Driver, your privacy is the cornerstone of a safe, comfortable, and trustworthy transportation experience tailored to you. We don’t just offer rides — we offer a platform designed to empower you and support your independence, with privacy and safety at the heart of every journey.
We commit to the highest global standards in personal data protection and utilize advanced security technologies to ensure confidentiality and prevent unauthorized use. We also believe in transparency, providing you with all the details on how your data is collected and used — giving you full control over your privacy settings.
We’re always here to support you. If you have any concerns or questions about your privacy or personal data, our dedicated team is ready to assist via official communication channels. We also regularly review and update our policies to keep pace with the latest legal and technological developments, ensuring continued secure and reliable service.
By choosing Lady Driver, you’re not just choosing an app — you’re joining a community designed to support Egyptian women in their daily commutes with safety, privacy, and confidence. Thank you for your trust. We look forward to being your first choice for every ride.
Together, we make every journey more comfortable and safe.